Careers

Open Positions

• CLIENT SERVICES ACCOUNT MANAGER

  • Supervisor: Director of Client Services (United Kingdom)
  • Location: Telecommute exclusively (Preferred East Coast, USA)
  • Direct Reports: None
  • Salary: Base salary depending upon experience, incentive plan
  • Hours: Full time – 40 hours / week
  • Schedule: Monday – Friday with requirement to participate in morning meetings (Pacific Time, 0830). Schedule can fluctuate based upon location of clients.

   

  Summary:

  Dependable Solutions, Inc. (DSI) enhances licensing processes by providing secure automated solutions for managing intellectual properties and royalties.
  The Client Services Account Manager is responsible for the complete client relationship of Dependable Solutions Inc. (DSI) with both new and existing clients.

  Key Responsibilities:

  Client Engagement

  • Partner with your clients to support their long-term goals and key objectives
  • Nurture existing client relationships and develop new ones on multiple levels including users and stakeholders within the client’s organization
  • Conduct periodic client audits. Make recommendations based on findings
  • Identify additional revenue streams within the client base
  • Collaborate with other departments to meet existing, new, and future client needs
  • Travel to clients and DSI events locally and internationally as required

  Technical Support

  • Be the primary point of contact for clients on all support requests
  • Work with clients to identify and document the required steps needed to replicate errors
  • Make recommendations for process changes and training needs. Escalate technical issues as needed
  • Own the creation of statements of work and feature requests
  • Provide timely responses and proactively keep clients informed throughout the lifecycle of all cases in our client relationship management tool
  • Make recommendations for product improvements

  Onboarding and training

  • Effectively and efficiently onboard new customers from sales hand-off to launch
  • Conduct training for new and existing clients either remotely or on-site
  • Provide sales support including system demonstrations for potential clients

  Required Skills & Qualifications:
  

  • 3+ years of licensing industry experience
  • 3+ years Sales and Royalties reporting experience
  • Experience in accounting suites a plus (SAP, NetSuite, Dynamics for Business)
  • Analytical and detail oriented
  • Excellent customer service skills and strong training abilities
  • Project Management experience a plus
  • Ability to travel
  • Ability to organize multiple tasks across multiple clients at any given time
  • Ability to thrive in a fast-paced and dynamic environment
  • Strategic approach to maintaining existing business relationships and developing new ones
  • Self-starter, motivated and proactive
  • Effective written and oral communication
  • Experience in SharePoint, DevOps and Dynamics CRM
  • Expertise using Microsoft Office (Outlook, Word, Excel, and PowerPoint)

   

  About Dependable Solutions:

  Dependable Solutions, Inc. develops integrated consumer product licensing systems used by licensees, licensors, and agents in the licensing industry. Our web-based application is a comprehensive solution that includes contract management, financial transactions, royalty management, and asset management. In addition we offer customers a specialist application for managing music and media licensing operations.

  How to Apply

  Please email a resume and cover letter demonstrating how you meet the above requirements to careers@dependablesolutions.com.

  Qualified candidates will be invited for an initial interview.  Candidates who are invited to interview for this position should be prepared to discuss their relevant industry experience and answer questions designed to gauge their qualification. Additional consideration will be made for all candidates who are well prepared for their interview.