Careers

Open Positions

• Client Services Account Manager

  REPORTS TO:  Director of Client Services (Michigan, US)

  TELECOMMUTE: Exclusively (WEST COAST, USA)

  SALARY: Base salary depending upon experience, incentive plan, and home office allowance

  HOURS: Full time – 40 hours/week

  SCHEDULE: Monday – Friday with the requirement to participate in morning meetings (Pacific Time, 0830). The schedule can fluctuate based on the location of clients.

  SUMMARY

  Dependable Solutions, Inc. (DSI) enhances licensing processes by providing secure automated solutions for managing intellectual properties and royalties.

  The Client Services Account Manager is responsible for the complete client relationship of Dependable Solutions Inc. (DSI) with both new and existing clients.

  ESSENTIAL FUNCTIONS

  • Client Engagement
    • Immerse yourself into our clients, and partner with them to identify long-term goals and key objectives.
    • Nurture existing client relationships and develop new ones on multiple levels including users and stakeholders within the client’s organization.
    • Conduct periodic client audits. Make recommendations based on findings.
    • Identify additional revenue streams within the client base.
    • Collaborate with other departments to meet existing, new, and future client needs.
    • Travel to clients and DSI events locally and internationally as required.

  • Technical Support
    • Be the primary point of contact for clients on all support requests.
    • Work with clients to identify and document the required steps needed to replicate errors.
    • Make recommendations for process changes and training needs. Escalate technical issues as needed.
    • Own the creation of statements of work and feature requests.
    • Provide timely responses and proactively keep clients informed throughout the lifecycle of all cases in our client relationship management tool.
    • Make recommendations for product improvements.

  • Onboarding and training
    • Effectively and efficiently onboard new customers from sales hand-off to launch.
    • Conduct training for new and existing clients either remotely or on-site.
    • Provide sales support including system demonstrations for potential clients.

  COMPETENCIES

  • • 3 to 5 years of licensing experience
    • Excellent customer service skills and strong training abilities
    • Analytical and detail-oriented.
    • Ability to travel.
    • Ability to organize multiple tasks across multiple clients at any given time.
    • Ability to thrive in a fast-paced and dynamic environment.
    • A strategic approach to maintaining existing business relationships and developing new ones.
    • Self-starter, motivated, and proactive.
    • Effective written and oral communication.
    • Expertise using Microsoft Office (Outlook, Word, Excel, and PowerPoint).
    • Additional languages beneficial (French, German, Japanese)

  HOW TO APPLY

  Please email a resume and cover letter demonstrating how you meet the above requirements to careers@dependablerights.com.

  Qualified candidates will be invited for an initial interview. Candidates who are invited to interview for this position should be prepared to discuss their relevant industry experience and answer questions designed to gauge their qualifications.

  Additional consideration will be made for all candidates who are well-prepared for their interview.

   

• Database Administrator

  Reports To:  IT Manager

  Location: Remote from Bangladesh (US-based company)

  Telecommute: 100% from home. Some travel for team meetings may be required a few times per year.

  Salary: DOE (experienced based)

  Hours: Full-time (40 hours/week with Saturday and Sunday off).

  SUMMARY

  Dependable Solutions, Inc. (DSI) enhances licensing processes by providing secure automated solutions for managing intellectual properties and royalties.

  The SQL Database Administrator is an opportunity for an individual with prior experience to seek new challenges and gain broad database administration experience in a hybrid cloud environment. The ideal candidate will be well-versed in managing and standardizing stored procedures, indexes, and views. Other roles include the ability to support the daily administration, maintenance, and management of the MS SQL, Hyperscale, and Azure database environment.

  ESSENTIAL FUNCTIONS:

  • Manage SQL Server databases through multiple product lifecycle environments, from development to mission-critical production systems.
  • Configure and maintain database servers and processes, including monitoring of system health and performance, to ensure high levels of performance, availability, and security.
  • Must have knowledge of IT concepts such as Database design, layout, structures, stored procedures, tables, optimization, TCP/IP, backup and restore, failover strategies, IT security concepts, and practices.
  • Apply data modeling techniques to ensure development and implementation support efforts meet integration and performance expectations.
  • Proactive database performance monitoring and tuning, optimization of existing and creation of new database performance monitoring procedures.
  • Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
  • Monitor and troubleshoot daily maintenance tasks in the SQL / Azure SQL environment, including logs.
  • Refine and automate regular processes, track issues, and document changes.
  • Assist developers with complex query tuning and schema refinement.
  • Working with SSIS, SSRS, and other ETL application support.
  • Perform scheduled maintenance and support release deployment activities after hours.
  • Participate in data projects and ad-hoc data load/analysis requests using ETL and reporting tools and technologies.
  • Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members.

  MINIMUM QUALIFICATIONS:

  • Bachelor’s degree or equivalent in Computer Science, Information Technology, or other applicable areas of study.
  • 4+ years MS SQL Server Administration experience required.
  • Experience with Performance Tuning and Optimization (PTO), using native monitoring and troubleshooting tools.
  • Experience in Microsoft application development tools, source control, testing, and configuration management.
  • Knowledge of High Availability (HA) and Disaster Recovery (DR) options for SQL Servers.
  •  Experience in working with Windows servers, including Active Directory, and Azure Cloud Environment.
  • Experience with SQL Cluster Management and SQL Cluster Migration is required.
  • Excellent English is written and verbal communication.
  • Flexible, team player, “get-it-done” personality.
  • Ability to context-switch effectively between different activities and teams.
  • MCTS, MCITP, AZ-900, and/or MVP certifications are a plus.
  • Preferred Qualifications: In-depth knowledge of Azure, various components, and services. Experience in Cloud architecture, design, and implementation experience. Understanding of Azure cloud platform offerings and services.

  MORE INFORMATION:

  Qualified candidates who are invited to interview for this position should be prepared to discuss their relevant industry experience and answer questions designed to gauge their understanding of various technologies and concepts. Based on their responses, candidates may be asked to provide code samples and/or other examples to help illustrate their technical abilities and prowess. Additional consideration will be made for all candidates who are well-prepared for their interview. This is a remote-based full-time consulting position. Candidates must have a high-speed broadband connection at home with a proper working environment. Candidates must be able to communicate in English fluently and effectively. Partial working hours may require candidates to work within the Los Angeles time zone work hours for meetings and collaborations.

  HOW TO APPLY

  Please email your resume to: careers@dependablerights.com.

• Marketing Intern

  • Supervisor: Sales and Marketing Director, UK
  • Location: El Segundo Area, Remote and in office
  • Direct Reports: None
  • Salary: $17 hourly
  • Hours: 10 hours a week with the potential for increased hours during school breaks.

  SUMMARY
  Dependable Solutions, Inc. (DSI) develops integrated licensing management systems used by licensees, licensors, and licensing agents around the globe. Our Web-based application is a comprehensive solution that includes contract management, financial transactions, royalty management, approval workflows, and asset management. The Marketing Department at DSI enables and drives engagement with our clients, employees, and industry professionals by creating brand awareness, and promoting our company’s services, culture, products, and services. To this end, we are looking for a person who can join our Team, work toward these goals, and contribute to the overall success of the company.

  MINIMUM QUALIFICATIONS:
  • High school diploma or equivalent required. An Undergraduate currently enrolled in a college program is desirable.
  • Computer literate.

  EXPERIENCE:
  • Experience working remotely, and using Salesforce and MS Office (Excel, PowerPoint, Word) is a plus.
  • Candidates with prior work experience in licensing, marketing, sales, or software support are encouraged to apply.

  ADDITIONAL SKILLS/QUALIFICATIONS/ REQUIREMENTS:
  • Secondary language (Spanish, French, Japanese, German) desirable.
  • An interest in and/or exposure to the licensing industry.
  • Applicants must be able to work in the USA

  CORE COMPETENCIES:
  • Analytical and detail-oriented.
  • Self-starter, motivated, and proactive.
  • A skilled researcher.
  • Effective written and oral communications (English).
  • Proficient at data entry.

  JOB FUNCTIONS:
  The Marketing Intern will work directly with the Sales and Marketing Team.
  • Promoting DSI software and services, through social media, email, newsletters, events, trade shows, sponsorships, the company website, and advertising campaigns.
  • Content generation and posting, conducting customer research/interviews and hosting events (online and offline).
  • Support the team with data entry and database support, reporting, and research across major industry platforms and other online sources.

  HOW TO APPLY:
  Please email a resume and cover letter demonstrating how you meet the above requirements to careers@dependablerights.com. Qualified candidates will be invited for an initial interview.
  Candidates who are invited to interview for this position should be prepared to discuss their relevant industry experience and answer questions designed to gauge their qualifications.
  Additional consideration will be made for all candidates who are well-prepared for their interview.