Careers

Open Positions

• Client Services Account Manager

  Reports To:  Director of Client Services (Michigan, US)

  Telecommute: Exclusively (Headquarters Los Angeles, CA)

  Salary: Base salary depending upon experience, incentive plan, and home office allowance

  Hours: Full time – 40 hours/week

  Schedule: Monday – Friday with the requirement to participate in morning meetings (Pacific Time, 0830). The schedule can fluctuate based on the location of clients.

  SUMMARY

  Dependable Solutions, Inc. (DSI) enhances licensing processes by providing secure automated solutions for managing intellectual properties and royalties.

  The Client Services Account Manager is responsible for the complete client relationship of Dependable Solutions Inc. (DSI) with both new and existing clients.

  ESSENTIAL FUNCTIONS

  • Client Engagement
    • Immerse yourself into our clients, and partner with them to identify long-term goals and key objectives.
    • Nurture existing client relationships and develop new ones on multiple levels including users and stakeholders within the client’s organization.
    • Conduct periodic client audits. Make recommendations based on findings.
    • Identify additional revenue streams within the client base.
    • Collaborate with other departments to meet existing, new, and future client needs.
    • Travel to clients and DSI events locally and internationally as required. 

  • Technical Support
    • Be the primary point of contact for clients on all support requests.
    • Work with clients to identify and document the required steps needed to replicate errors.
    • Make recommendations for process changes and training needs. Escalate technical issues as needed.
    • Own the creation of statements of work and feature requests.
    • Provide timely responses and proactively keep clients informed throughout the lifecycle of all cases in our client relationship management tool.
    • Make recommendations for product improvements. 

  • Onboarding and training
    • Effectively and efficiently onboard new customers from sales hand-off to launch.
    • Conduct training for new and existing clients either remotely or on-site.
    • Provide sales support including system demonstrations for potential clients.

  COMPETENCIES

  • 3 to 5 years of licensing industry experience
  • Excellent customer service skills and strong training abilities.
  • Analytical and detail-oriented.
  • Ability to travel.
  • Ability to organize multiple tasks across multiple clients at any given time.
  • Ability to thrive in a fast-paced and dynamic environment.
  • A strategic approach to maintaining existing business relationships and developing new ones.
  • Self-starter, motivated and proactive.
  • Effective written and oral communication.
  • Expertise in using Microsoft Office (Outlook, Word, Excel, and PowerPoint).
  • Additional languages beneficial (French, German, Japanese)

  HOW TO APPLY

  Please email a resume and cover letter demonstrating how you meet the above requirements to careers@dependablerights.com.

  Qualified candidates will be invited for an initial interview.  Candidates who are invited to interview for this position should be prepared to discuss their relevant industry experience and answer questions designed to gauge their qualifications.

  Additional consideration will be made for all candidates who are well prepared for their interviews.

• Product Assurance Specialist

  Reporting Manager: Product Assurance Manager

  Location: Remote (California based company)

  Telecommute: 100% from home. Some travel for team meetings may be required a few times per year.

  Term: Fulltime consultant (40 hours/week with Saturday and Sunday off).

  Salary: DOE (experienced based)

  SUMMARY

  Dependable Solutions, Inc. (DSI) enhances licensing processes by providing secure automated solutions for managing intellectual properties and royalties.

  The primary responsibility of the Product Assurance Specialist will be to interact with clients, understand how they use the system and issues they are facing, reporting bugs, and validating/escalating issues with the Product Assurance and Development team.

  Essential Functions:

  • Understand how different clients use the system and interpret them to test cases for regression testing.
  • Support clients with solving/analyzing issues as a Level 2 technical support.
  • Report bugs and escalate client specific issues with Product Assurance and Development team.
  • Preform client testing, regression testing and bug validations in sprints.
  • Write detailed test cases for new features and bugs addressed.

  Minimum Qualifications:

  • Bachelor’s degree from any reputed university.
  • Must be able to communicate fluently with the English-speaking clients.

  • Ability to effectively organize, prioritize and track numerous tasks and deliverables often involving multiple contributors.
  • Understanding of different testing methodologies and their proper application.

  • Ability to analyze and interpret technical documentation such as software requirements, detailed designs, flow charts and database schemes.

  • Knowledge of Agile Development Practices and Scrum methodologies
  • Proficiency with email and Microsoft Office applications

  Additional Qualifications:

  • 2-5 years of prior experience in technical Level 1/Level 2 support is preferred.
  • Ability to work flexible hours to engage with clients in North America and Europe is preferred.

  • Strong knowledge or understanding JIRA, Azure DevOps or similar bug tracking software

  More Information:

  Candidates should be very comfortable working with a team of dedicated developers and QA Engineers/Analysts toward common goals, while simultaneously working independently to complete assigned tasks and
  projects. These individuals should be detail oriented and driven to complete tasks on time and according to specification. We are looking for a team member who can contribute to our overall success.

  Qualified candidates who are invited to interview for this position should be prepared to discuss their relevant industry experience and answer questions designed to gage their understanding of various technologies and concepts. Based on their responses, candidates may be asked to provide code samples and/or other examples to help illustrate their technical abilities and prowess. Additional consideration will be made for all candidates who are well prepared for their interview.

  This is a remote based fulltime consulting position. Candidates must have high speed broadband connection at home with the proper working environment. Candidates must be able to communicate in English fluently and effectively. Partial working hours may require candidates to work within the Los Angeles time zone work hours for meetings and collaborations. However, our Quality Assurance team currently based out of Bangladesh.

  Please email your resume to:

  careers@dependablerights.com