Careers

SUMMARY

The Client Services Account Manager is responsible for the complete client relationship of Dependable Solutions Inc. (DSI) with both new and existing clients.

REPORTS TO:  Director of Client Services (Dallas, TX)

TELECOMMUTE: Exclusively (Headquarters Los Angeles, CA),

HOURS:  Depending on location and client base. Work schedule may fluctuate to accommodate client time zones.

Some off hour work required to accommodate client time zone.

SALARY: Depending on location and experience

TERM: Full time – 40 hours / week

ESSENTIAL FUNCTIONS

• Client Engagement
  • Immerse yourself into our clients, and partner with them to identify long term goals and key objectives.
  • Nurture existing client relationships and develop new ones on multiple levels including users and stakeholders within the client’s organization.
  • Conduct periodic client audits. Make recommendations based on findings.
  • Identify additional revenue streams within the client base.
  • Collaborate with other departments to meet existing, new, and future client needs.
  • Travel to clients and DSI events locally and internationally as required.

• Technical Support
  • Be the primary point of contact for clients on all support requests.
  • Work with clients to identify and document the required steps needed to replicate errors.
  • Make recommendation for process changes and training needs. Escalate technical issues as needed.
  • Own the creation of statements of work and feature requests.
  • Provide timely responses and proactively keep clients informed throughout the lifecycle of all cases in our client relationship management tool.
  • Make recommendations for product improvements.

• Onboarding and training.
  • Effectively and efficiently onboard new customers from sales hand-off to launch.
  • Conduct training for new and existing clients either remotely or on-site.
  • Provide sales support including system demonstrations for potential clients.

COMPETENCIES

• Excellent customer service skills and strong training abilities.
• Analytical and detail oriented.
• Ability to organize multiple tasks across multiple clients at any given time.
• Ability to thrive in a fast-paced and dynamic environment.
• Strategic approach to maintaining existing business relationships and developing new ones.
• Self-starter, motivated and proactive.
• Effective written and oral communication.
• Expertise using Microsoft Office (Outlook, Word, Excel, and PowerPoint).
• Additional languages beneficial (French, German, Japanese)
• Experience in the licensing industry is a plus.

HOW TO APPLY

Please email a resume and cover letter demonstrating how you meet the above requirements to careers@dependablerights.com.

Qualified candidates will be invited for an initial interview.  Candidates who are invited to interview for this position should be prepared to discuss their relevant industry experience and answer questions designed to gauge their qualification.

Additional consideration will be made for all candidates who are well prepared for their interview.