Careers

Open Positions

• Client Services Account Manager

  Reports To:  Director of Client Services (Michigan, US)

  Telecommute: Exclusively (Headquarters Los Angeles, CA)

  Salary: Base salary depending upon experience, incentive plan, and home office allowance

  Hours: Full time – 40 hours/week

  Schedule: Monday – Friday with the requirement to participate in morning meetings (Pacific Time, 0830). The schedule can fluctuate based on the location of clients.

  SUMMARY

  Dependable Solutions, Inc. (DSI) enhances licensing processes by providing secure automated solutions for managing intellectual properties and royalties.

  The Client Services Account Manager is responsible for the complete client relationship of Dependable Solutions Inc. (DSI) with both new and existing clients.

  ESSENTIAL FUNCTIONS

  • Client Engagement
    • Immerse yourself into our clients, and partner with them to identify long-term goals and key objectives.
    • Nurture existing client relationships and develop new ones on multiple levels including users and stakeholders within the client’s organization.
    • Conduct periodic client audits. Make recommendations based on findings.
    • Identify additional revenue streams within the client base.
    • Collaborate with other departments to meet existing, new, and future client needs.
    • Travel to clients and DSI events locally and internationally as required. 

  • Technical Support
    • Be the primary point of contact for clients on all support requests.
    • Work with clients to identify and document the required steps needed to replicate errors.
    • Make recommendations for process changes and training needs. Escalate technical issues as needed.
    • Own the creation of statements of work and feature requests.
    • Provide timely responses and proactively keep clients informed throughout the lifecycle of all cases in our client relationship management tool.
    • Make recommendations for product improvements. 

  • Onboarding and training
    • Effectively and efficiently onboard new customers from sales hand-off to launch.
    • Conduct training for new and existing clients either remotely or on-site.
    • Provide sales support including system demonstrations for potential clients.

  COMPETENCIES

  • 3 to 5 years of licensing industry experience
  • Excellent customer service skills and strong training abilities.
  • Analytical and detail-oriented.
  • Ability to travel.
  • Ability to organize multiple tasks across multiple clients at any given time.
  • Ability to thrive in a fast-paced and dynamic environment.
  • A strategic approach to maintaining existing business relationships and developing new ones.
  • Self-starter, motivated and proactive.
  • Effective written and oral communication.
  • Expertise in using Microsoft Office (Outlook, Word, Excel, and PowerPoint).
  • Additional languages beneficial (French, German, Japanese)

  HOW TO APPLY

  Please email a resume and cover letter demonstrating how you meet the above requirements to careers@dependablerights.com.

  Qualified candidates will be invited for an initial interview.  Candidates who are invited to interview for this position should be prepared to discuss their relevant industry experience and answer questions designed to gauge their qualifications.

  Additional consideration will be made for all candidates who are well prepared for their interviews.

• Client Services Account Coordinator

  Reporting Manager: Director of Client Services (Michigan, US)

  Location: North America, Remote

  Direct Reports: None

  Salary: Dependent upon experience

  Hours: Full-Time (40+ hours per week)

  Schedule: Monday – Friday with the requirement to participate in morning meetings (Pacific Time, 0830)

  SUMMARY

  Dependable Solutions, Inc. (DSI) enhances licensing processes by providing secure automated solutions for managing intellectual properties and royalties.

  The Client Services Account Coordinator is responsible for supporting the Client Services team with their efforts to manage the complete client relationship of Dependable Solutions Inc. (DSI) with both new and existing clients.

  ESSENTIAL FUNCTIONS

  • Client Engagement
    • Facilitate in scheduling and coordinating both DSI internal and client account planning sessions.
    • Participate and collaborate with existing clients to develop relationships including users and stakeholders within the client’s organization.
    • Increase familiarity with specific client usage and workflows.
    • Collaborate with other departments to meet existing, new, and future client needs.
    • Potential for travel to clients and DSI events locally and internationally as required.

  • Technical Support
    • Ensure ongoing support for the Client Services team related to all internal tickets, Statement of Work (SOWs), and documentation.
    • Provide regular status reports on client updates to relevant Client Services team members.
    • Serve as a liaison for Client Services to other internal departments as required.
    • Provide timely responses and proactively keep Client Services team members informed throughout the lifecycle of all cases within our client relationship management tool.
    • Make recommendations for product or process improvements.

  COMPETENCIES

  • Excellent customer service skills and strong training abilities.
  • Analytical and detail oriented.
  • Ability to organize multiple tasks across multiple clients at any given time.
  • Ability to thrive in a fast-paced and dynamic environment.
  • Self-starter, motivated and proactive.
  • Effective written and oral communication.
  • Expertise using Microsoft Office (Outlook, Word, Excel, and PowerPoint).
  • Additional languages beneficial (French, German, Japanese).
  • Experience in the licensing industry is a plus.

  HOW TO APPLY

  Please email a resume and cover letter demonstrating how you meet the above requirements to careers@dependablerights.com.

  Qualified candidates will be invited for an initial interview.  Candidates who are invited to interview for this position should be prepared to discuss their relevant industry experience and answer questions designed to gauge their qualifications.

  Additional consideration will be made for all candidates who are well prepared for their interviews.

• .Net Developer

  Reporting Manager: Manager of Development

  Location: North America, Remote

  Salary: USD 75,000 (Dependent upon experience)

  Telecommute: Exclusively (100% Remote)

  Hours: Full-Time (40+ hours per week)

  Schedule: Monday – Friday with requirement to participate in morning meetings (Pacific Time, 0830)

  SUMMARY

  Dependable Solutions, Inc. (DSI) enhances licensing processes by providing secure automated solutions for managing intellectual properties and royalties.

  The Development Team at Dependable Solutions strives to enhance our software by making it more robust, scalable, and flexible. To this end, we are looking for a person who can join our Development Team and work toward these goals.

  ESSENTIAL FUNCTIONS

  • General sprint planning while working with various teams and departments at DSI.
  • Code and test changes to software independently and with other team members.
  • Assist with release management and software upgrades.
  • Occasionally assist with production support issues during business hours (no on call).
  • Develop business knowledge in the licensing industry.

  ADDITIONAL QUALIFICATIONS

  • Experience working with Microsoft SQL Server.
  • Experience with jQuery and jQueryUI.
  • Experience with Azure and Azure DevOps, Source control (TFVC).
  • Effective Written and Verbal Communication, including technical writing

  MINIMUM QUALIFICATIONS

  • Two or more years of experience working with C#.
  • Two or more years of experience working with ASP.NET (Web Forms, MVC, Web API).
  • Two or more years of experience working with JavaScript.

  HOW TO APPLY

  Please email a resume and cover letter demonstrating how you meet the above requirements to careers@dependablerights.com. Qualified candidates will be invited for an initial Microsoft Teams interview. Candidates who are invited to interview for this position should be prepared to discuss their relevant industry experience and answer questions designed to gauge their qualification.

  Additional consideration will be made for all candidates who are well prepared for their interview.